IT Support


IT Support

IT Support

We understand exactly how your IT system works, how your business works and the major IT risks your business is likely to face. This means that if there’s ever a problem, no matter how large or small, we can fix it extremely quickly and get your business’ IT back up and running at a minimal cost.

  • Optional 24/7 remote monitoring and support
  • On-site support & routine checks
  • Projects (new installations etc)
  • Fixed-cost options available
  • Pro-active network monitoring
  • Covers servers, PC’s and laptops
  • Rapid response and fix times
  • Full software support
  • Data backup and restore
  • Advice and consultation
  • Virus prevention & removal
  • Hardware repair/replacement
  • Software repair/replacement
  • Server/network repair
  • Full problem diagnosis fix

Lighthouse IT is an IT Support Company based in London and covering the London areas, including Essex. Lighthouse IT aspires to deliver the best Customer Service to customers and succeed expectations when performing designated jobs in both the IT Support and Development sector. To this end we offer cash back to clients on IT Support contracts in the form of a financial penalty to Lighthouse IT in the event of us not meeting your Service Level Agreement (SLA) response times. To date we have never had to pay any of our clients for not hitting the SLA.

We use Zendesk as our Helpdesk, this is probably the worlds leading Cloud supplier of Helpdesk software allowing both our staff and clients to track support requests via Web, Email and Mobile phone Apps. We ask all our clients to provide satisfaction ratings on every ticket raised. We then benchmark our ratings against all of the other IT support companies using Zendesk, this includes over 30,000 IT Support companies servicing over 200million people.

Get in touch
Contact us for more information.

 

Our Vision

'Knowledgeable, friendly and have always gone the extra mile to find the right solution, without braking the bank! What more could you want from a trustworthy IT supplier. - Â Ian Larkham

Sparky Film

'I have always found Stewart and his team to offer a fast, friendly and professional service , with a real ‘can do’ attitude and impressive in-depth knowledge of the industry.'  - Mark McCarthy

BPIF

'Lighthouse IT are one of those rare IT companies that speak your language. They break down the most complex of task into a simple solution. Tasks are not just delivered but improvements suggested. They go above and beyond.' - Amy Hutchinson